AspenClean Frequently Asked Questions

Below are answers to our most commonly asked questions. If you can’t find the answer you are looking for contact us by phone at 604-925-9900 or online.

How is AspenClean different from other cleaning services?
How is AspenClean different from other cleaning services? We use only 100% all natural cleaners made from ingredients you can pronounce like vinegar, essential oils and simple soaps.

Our products combined with trained and motivated teams are able to lift dirt and germs without any toxic or harmful chemicals. Learn more about the natural AspenClean Way here.

AspenClean also offers a 100% Customer Satisfaction Guarantee on all green cleaning services. Read more about the AspenClean difference in Why Choose Us.

Where can I book your eco-friendly cleaning service?
AspenClean green cleans homes in Vancouver, the North Shore, Burnaby, New Westminster, Furry Creek, Lions Bay and Bowen Island. Contact us by phone at 604-925-9900 or book your appointment online.


How do you charge?
Rates vary based on day of the week, length of service and type of cleaning you require. To learn more visit our pricing information page.

How much will a natural cleaning cost?
To get a real time estimate simply enter your postal or zip code online.

We charge for the exact time teams spend in your home so the actual cost might vary from the estimated price. If there is a discrepancy between the estimated time and actual time needed, AspenClean will immediately contact you to discuss how to proceed.


Who supplies the cleaning products, AspenClean or me?
All AspenClean teams arrive at your home fully equipped to green clean your home. Every morning we provide our teams with non-toxic cleaning products and state-of-the-art vacuums, to ensure your space always sparkles the AspenClean Way.


How dependable are AspenClean staff?
Not only are AspenClean teams dependable, trustworthy and professional every member is bonded, insured, and thoroughly trained. They enjoy great working conditions and share the AspenClean values of superior customer service and take pleasure in a job well done.


Can the same AspenClean team clean my home each time?
We'll do our best to ensure the same team returns to your home each time. Plus, the more familiar an AspenClean team is with your home, the more they can make it sparkle and shine. To request your favorite team please contact us by phone at 604-925-9900 or online.


How often can you clean my home?
As often as you like! Natural cleaning appointments can be one-time or according to a schedule you request.

Get the most value from our natural cleaning service by booking regular scheduled cleans at a discounted rate. The most popular cleaning frequencies are weekly, bi-weekly or monthly cleaning appointments.


Can I request specific items to be cleaned?
Yes! Simply contact us by phone at 604-925-9900 or book online and include your items in the Special Requests Picklist.


Do you offer a guarantee with your service?
We absolutely guarantee your 100% satisfaction and promise your home will be sparkling clean and fresh. If you are not 100% satisfied, contact AspenClean within 24 hours of your service will re-clean your home at no extra charge.