Team Leaders
We are looking for full time Team Leaders with proven supervisory and training abilities who are dedicated to excellence in cleaning and superior customer service. Our chemical-free "AspenClean Way" delivers a clean, healthy home environment for our clients and ensures safe working conditions for our employees.  We are passionate about 100% Customer Satisfaction. Additional requirements for this job are:

   • be bondable and pass RCMP security clearance 
   • supply references 
   • be in good physical condition 
   • valid Drivers License and clean driving record 
   • ability to learn AspenClean processes and procedures 
   • good customer service and communication skills 
   • ability to lead a team

We offer thorough training, good compensation: $13-16 per cleaning hour (travel time is paid for as well) via our Pay-for-Performance with Bonus Program, and company car (also available for personal use). Work Mon-Fri, 8am–5pm.  We guarantee a respectful work environment with growth potential. Read about a day on-the-job here.
 

Team Members
Individuals with positive attitude who are energetic, responsible and passionate about cleaning are required as Team Members.  No experience is necessary.  Strong ability to work with others is a must.  
Additional requirements for this job are:

   • be bondable and pass RCMP security clearance 
   • supply references 
   • be in good physical condition
   • ability to communicate in English
   • ability to learn AspenClean processes and procedures

We offer thorough training, good compensation: $11-13 per cleaning hour, (travel time is paid for as well) via our Pay-for-Performance with Bonus Program. Our Teams work Mon-Fri, 8am-5pm.  Full time options are available.  We guarantee a respectful work environment with growth potential.  Read about a day on-the-job here.


Training
Residential cleaning is a skilled trade.  Our #1 goal: 100% Customer Satisfaction. In order to ensure the highest quality of service that our company has become famous for, we put a lot of effort into training. 

Each new employee needs to learn AspenClean processes. We have developed these processes over time and are continuously improving them to deliver high quality, effective, and non-toxic cleaning services. Most efficient cleaning techniques, time management skills, and proper use of AspenClean products are just a few examples of many areas covered during training.

Benefits and Remuneration
Our employees are paid a higher rate for their cleaning time and a lower rate for travel time.  All hours are paid for.  Everybody's pay is subject to personal taxes withholding.  The Employment Insurance and Canada Pension Plan benefits are paid on behalf of each employee.  In addition to regular pay, each employee is entitled to all statutory holiday pay, as well as 2 weeks vacations.  We also offer a Pay-for-Performance with Bonus program upon completion of 1 week training.  Each AspenClean employee is covered by Worker's Compensation.

We are in the process of evaluating various benefits options and are planning to add a benefit package to the remuneration of qualified employees.

We provide a respectful working environment with opportunities for advancements.  Our company has been in business for 7 years.  Over 70% of our employees have been with us for more than 1 year.
 

Customer Care & Dispatch Manager 

Responsibilities:

• Fulfill all customer needs to ensure customer satisfaction 

• Provide cost estimates and pricing information to potential and existing clientele 

• Respond to all customer service inquiries and manage customer requests for service 

• Follow up with customers to ensure their satisfaction; follow escalation path to ensure prompt resolution of all customer concerns 

• Set and optimize daily schedule of jobs while taking multiple constraints and considerations into account 

• Dispatch, direct and conducting regular communication with field employees 

• Capture, update, and maintain accuracy of customer database

• Perform any other office and operations related tasks as assigned

Requirements:

You are a highly organized individual committed to providing excellent customer service. You bring a positive attitude and self confidence that allows you to provide reliable, consistent solutions to our customers and ensures customer satisfaction and retention. You contribute to a pleasant work environment for all of our employees.  Additional key attributes are: 

• Excellent attention to details and problem solving skills 

• Respect for consistency with outstanding attention to detail 

• Excellent telephone and interpersonal skills 

• Ability to multi-task and prioritize effectively 

• Experience in scheduling and dispatching 

• Fluency in English along with strong written and oral communication skills 

• Computer proficiency in basic office applications and email 

• 1-2 year experience in a customer service environment

• Valid Driver’s License

Compensation:

$30-35k/yr + bonus based on performance

To Apply
Send your resume and cover letter to:
Email: careers@aspenclean.com

or
Fill out our online application form