Privacy Policy

AspenClean Inc. (“ASPENCLEAN”) is committed to protecting the personal information (“Personal Information”) you provide on this website (the “Site”), in our corporate offices, and in the independently owned and operated franchised offices operating under the ASPENCLEAN® name, how we and our franchisees use it, and when we and our franchisees share it with third parties.

Our Privacy Policy explains how we handle your Personal Information. By using this Site or by engaging a corporate or franchised office to provide goods or services to you, you agree to this Privacy Policy and to the Terms and Conditions governing its use. If you have questions, comments or concerns about our Privacy Policy, please contact us at contact@aspenclean.com.

This Privacy Policy includes information on the following topics:
• Our Business Structure
• What Is Personal Information?
• Why We Collect Personal Information
• Consent
• Cookies
• Storage of Personal Information
• Collection, Use and Disclosure of Personal Information
• No Sharing, Selling, or Bartering of Your Personal Information
• Franchise Inquiries
• Site Usage Information
• Access
• Security of Your Personal Information
• Changes in Our Privacy Policy
• Governing Law
• For More Information


1. Our Business Structure

The ASPENCLEAN® name, design, logos and related marks are registered trademarks of ASPENCLEAN or its affiliates. ASPENCLEAN® offices are owned and operated either by ASPENCLEAN or an affiliate of ASPENCLEAN or by independent franchisees. ASPENCLEAN, a BC corporation, licenses independent franchisees to provide ASPENCLEAN® products and services to the public. This Site is presented by ASPENCLEAN, however for ease of references, the term “we” is used to include ASPENCLEAN, its affiliates, and corporate and franchised offices. ASPENCLEAN itself assumes no responsibility or liability for the privacy practices of our franchisees in their handling of your Personal Information they collect from you online or offline, although each of them is required by the terms of their franchise agreement with ASPENCLEAN to abide by all federal and provincial privacy laws, and with this Privacy Policy.

2. What Is Personal Information?
Personal Information includes your name, address, telephone number, e-mail address, credit card information, postal code, town or city, gender and purchase history, click through activity, cleaning preferences or instructions and any and all other information you may provide in our website, by telephone, mail or e-mail through the “Customer Feedback” feature of our website.

3. Why We Collect Personal Information
We collect Personal Information in order to facilitate the services that are offered through our network of franchisees and our corporately-owned offices to our respective customers. ASPENCLEAN also collects Personal Information about its franchisees, for example, to determine their credit-worthiness or for the preparation and/or registration of documents needed to grant a franchise to an individual. We may put Personal Information to a variety of uses, which may include invoicing customer accounts as appropriate; communicating information and offers to customers; to better understand, analyze, and respond to our customers’ needs and preferences, and to subsequently develop, enhance, and/or provide products and services to meet those needs.

4. Consent
We try to ensure that you understand how we use your Personal Information. One of the ways this is done is by obtaining your consent. Consent may be either express or implied. Express consent is given when we specifically ask you if it acceptable to you that we gather certain information and you explicitly agree that it is. Implied consent occurs when you provide information that may be Personal Information without objection. As we obtain only the information necessary to assist you with the transaction you require, we operate under the understanding that you have agreed to provide us with this Personal Information voluntarily and with knowledge of this Policy whenever you do so.

5. Cookies
Like most websites, this Site uses cookies to keep track of your purchases and other activity on the website and enhance your experience on the website. We also use cookies to deliver content specific to your interests, to save your password, and if you choose, to save other Personal Information so you do not have to re-enter it each time you visit the Site. If you wish to disable these cookies, the “help” portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas on the website.

6. Storage of Personal Information

We store the Personal Information you provide to us in our computer databases. We own, maintain and operate our computer servers containing our databases. We use firewalls and other security measures to protect our servers.

7. Collection, Use and Disclosure of Personal Information
We use the Personal Information about you stored in our database in various ways. First, the next time you use our on-line web ordering and enter your User ID and Password, we will call-up your information from our database to make processing your order faster and easier.
We also keep track of your cleaning preferences and instructions and analyze that information. We may use Personal Information for fulfilling your order or other fully disclosed purposes, such as to enter you into a contest, speed-up the process of placing for a future order or responding by e-mail to an inquiry that you posted on-line. Your Personal Information may also be used by us to contact you regarding other products or services which may be of interest to you (including those that we may offer jointly with other companies) and for our customer appreciation programs. Your Personal Information may be combined with other Personal Information collected by us to provide aggregate statistical information about customers’ service usage preferences. We reserve the right to access and/or disclose Personal Information where required to comply with applicable laws or lawful government requests or, in our reasonable opinion.
To process transactions on the Site or via our telephone ordering system, we may share your Personal Information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, placing of orders and order fulfillment and promotional fulfillment. We require these entities not to use your information for any other purpose.
Your Personal Information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of ASPENCLEAN or any of its affiliates or franchisees. ASPENCLEAN or any of its affiliates or franchisees may also disclose your Personal Information to one or more of their respective subsidiary and parent companies and businesses, and other affiliated legal entities and businesses who are under common corporate control. However, all of the parent, subsidiary and affiliated legal entities and businesses of ASPENCLEAN that receive your Personal Information will comply with the terms of this privacy policy with respect to their use and disclosure of such Personal Information. ASPENCLEAN itself assumes no responsibility or liability for the privacy practices of our franchisees in their handling of your Personal Information they collect from you online or offline, although each of them is required by the terms of their franchise agreement with ASPENCLEAN to abide by all federal and provincial privacy laws, and with this Privacy Policy.

8. No Sharing, Selling, or Bartering of Your Personal Information
We will not give, sell, rent, or loan any of your Personal Information to any third party (with the exception of third parties performing functions on our behalf who have an obligation to keep your information completely confidential or a third party who buys our business) unless you have authorized us to do so.

9. Franchise Inquiries
All information submitted to ASPENCLEAN on our franchise inquiry form is used only to assist in the screening of potential franchisees and will be kept confidential.
On the franchise inquiry form, we will collect your name, address, email address, other contact information, and certain financial information and qualifications information that you must enter on the form. By submitting this information, you agree that ASPENCLEAN may retain and use the information to respond to your inquiry and to help us improve our franchise marketing efforts. Information on your online form will become part of any application for a ASPENCLEAN® franchise that you might later submit. We may disclose your Personal Information to our business units, agents, affiliates and to other third parties as part of our consideration of any subsequent franchise application. We do not authorize unaffiliated third parties to use your Personal Information for any purpose other than consideration of your application.

10. Site Usage Information

Like most web sites, this Site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site.

11. Access
We will advise you on request about what Personal Information about you that we have collected, as well as how it has or will be used. If you provide a written request for this information, we will provide it to you within a reasonable time following confirmation of your identity and may charge a reasonable cost (e.g. photocopying, mail charges) to the individual making the request. We will inform you whether or not we hold Personal Information about you and, when possible, the source of the Information, its use, and any parties to whom it may have been disclosed. You may be required to provide sufficient proof of your identity at this time to ensure the safety and security of the Information we hold and that it is provided to individuals in accordance with this Policy. We reserve the right to decline to provide access to Personal Information where the information requested would disclose: Personal Information of another individual or of a deceased individual; is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; does not exist, is not held, or cannot be found by us; could reasonably result in serious emotional harm to the individual or another individual, or serious bodily harm to another individual; or may harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions. We will not respond to repetitious or vexatious requests for access.

12. Security of Your Personal Information
We operate secure data networks protected by industry standard firewall and password protected systems, and maintains physical, electronic and procedural safeguards to guard the integrity and privacy of these servers and of your Personal Information. Although we can’t guarantee that there will never be a security problem, we and our agents that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our Site.

13. Changes in Our Privacy Policy
We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing Personal Information. Be sure to check this page periodically for updates.

14. Governing Law
ASPENCLEAN controls and operates this Site in Canada. Our online privacy practices are governed by the laws of Canada and British Columbia, which may differ from privacy laws in your province, state or home country. By submitting your Personal Information to this Site or to a ASPENCLEAN® franchisee, you consent to the transfer of your Personal Information to any country and its use and disclosure in accordance with Canadian federal and British Columbia provincial law and with this Privacy Policy.

15. For More Information
If you have any questions regarding this Privacy Policy or the privacy practices of ASPENCLEAN or its affiliates, please contact us by sending an email to contact@aspenclean.com or writing to us at AspenClean Inc.,312, 545 Clyde Avenue, West Vancouver, BC V7T 1C5, Attention: Chief Privacy Officer.
If you have any questions regarding the privacy practices of any ASPENCLEAN® franchised office, you should contact the owner of the franchised office in question. You may also direct the question to ASPENCLEAN, who may either respond, or re-direct your enquiry to the appropriate franchisee.