Aspen Clean Inc. and Aspen Clean Products Inc- DBA ASPENCLEAN™ (“AspenClean™”, “we”, “our”, “us”) respects your privacy and we will manage your personal information in accordance the B.C. Personal Information Protection Act and other applicable provincial or federal legislation.
Please read this Policy carefully. By visiting and using our Sites, creating an AspenClean™ Account (defined below), purchasing any products through the Sites, or using the Services, you acknowledge the notices in this Policy, and you consent to our collection, use, disclosure, and retention of your personal information in accordance with this Policy and as otherwise permitted by law. You may withdraw your consent at any time by giving AspenClean™ reasonable notice, but consent may not be withdrawn where doing so would frustrate performance of a legal obligation.
AspenClean™ collects personal information provided by Users when they interact with us or use the Sites and/or the Services. AspenClean™ also collects some personal information from Users automatically, which is addressed in more detail below.
Personal Information You Provide to AspenClean™
Ratings, Reviews and Comments
We collect the personal information that you include in any feedback you provide to AspenClean™ by e-mail, by telephone, through the Sites, as well as through our social media platforms. This includes ratings and reviews given by Users about the Services, as well as feedback that you provide to us about the Sites. Users must provide AspenClean™ with their name and e-mail address to submit a product review on the Products Site.
We also collect ratings and review information about the Services from third party websites and may publish that information on the review pages of our Sites and use them in our Social Media promotions. Our Reviews aggregators have their own privacy policies and we do not control these third-party websites. Users are encouraged to read the privacy policies of websites where they leave a review about AspenClean™.
Personal Information Automatically Collected When Using the Sites
AspenClean™ collects device, technical and usage information about Users via the Sites. This includes: IP address, web browser type, mobile operating system, information about the sections of the Sites visited, the date and time of your use of the Sites, your actions within the Sites (e.g., placing products in a cart, purchases made, products searched for), crash and other system activity, certain content that you download from the Sites, and similar details.
AspenClean™ cleaners may also take photographs of customers’ homes when they are doing a cleaning to communicate with Customers about any damages spotted before cleaning or to enquire about cleaning instruction on a particular space (Eg. Broken countertops or Table etc)
AspenClean™ may use the personal information that it collects from Users for the following purposes:
Live chat: we may use the personal information you provide to us in the live chat (if any) to respond to your questions or comments about the Services, or to book a cleaning service
Account and profile information: we use your Account and profile information to set up provide you with access to certain areas of the Sites, to create and set up your Account and user profile, to administer your use of the Sites and/or Services, to book requested cleaning services, and to send you products that you have purchased.
Gift certificate information: we use this information to process your request for an AspenClean™ Premium Home Cleaning gift certificate, and to contact the intended gift recipient about the gift certificate.
Call centre information: we use personal information that you provide when you call our call centre for the purposes of providing you with any information that you request (e.g. a quote) and to book cleaning services.
Payment information: we use payment information to facilitate payments for our products and services. As explained above, we use a third-party payment processor to handle payments made via the Sites.
Contest and promotion information: we use personal information that Users provide to us through contests to contact the User should the User win, unless the User opts-in to receiving other communication from AspenClean™.
Job application information: we use personal information provided with job applications via e-mail and our Sites to assess applicants’ eligibility and suitability for employment with AspenClean™.
Social media information: we use this information for the purpose of responding to inquiries that Users have made to us through social media, or to enter Users in contests that we are running on social media.
Ratings and reviews: we use rating and review information to improve the Sites and/or Services, including to administer and resolve technical issues on the Sites. We may also use this information to investigate and address User concerns. In addition, we may use this information to suspend or deactivate the accounts of Users, and to assist us in training our employees. Reviews submitted by a User about our cleaning and maid services may be posted on our Cleaning Site and other Social Media platforms. Reviews submitted by a User about our cleaning products may be posted on our Products Site. If a User provides a rating or review about our Services, AspenClean™ may post the User’s first name, the first initial of their last name, and your city and province, along with your rating or review on the Sites. User reviews may be accessible to all visitors to the Sites, so please do not include any personal information in the reviews and comments. These reviews may be shared with our employees for training and development purposes.
Device, technical and usage information: we use device information to understand traffic and activity on the Sites, to enable us to improve the Sites and/or the Services, to understand what drives traffic to our Sites, to understand interest in our Services, and to tailor our marketing.
Users (Customers) will not have access to contact the cleaning team directly but they can call our Call center for leaving any messages/ instructions. However, our cleaning team may call the customer to get guidance on directions to their home/access to enter their home/to discuss questions about the service.
In general, AspenClean™ may also use the personal information we collect:
AspenClean™ will only use your personal information for the purpose for which it was originally collected, or for a use consistent with that purpose, unless you expressly consent otherwise, or it is permitted or required by law
Cookies and other tracking technologies allow us to track and understand the activity of Users on the Sites and to modify the Sites to reflect a User’s preferences. Cookies also enable our Sites to save and retrieve information that you enter (for example, user preferences and settings). Cookies may remain on your device after you leave the Sites (until the cookie expires or is deleted by you).
We may share personal information about users (like email addresses or postal code) with social networking platforms to create custom audiences for advertising. This is used only at the backend for customizing user experiences and will not be displayed anywhere. AspenClean™ may use third-party tracking tools to display behaviour-based advertising/targeted ads? Behaviour-based advertising, also known as personalized or targeted ads, are displayed to website visitors based on information from activities such as purchasing on the site or visiting other websites that contain the business’ ads.
AspenClean™ wants you to understand your choices and make informed decisions about how we use and disclose your personal information. There are several options available for you to manage your privacy preferences including, for example by managing your preferences within your Account, contacting AspenClean™ directly, changing your browser or device settings, and/or by contacting third parties.
Opting Out of Marketing Communications from AspenClean™
If you provide AspenClean™ with your e-mail address and mobile telephone number and “opt-in” to receiving messages from us via the e-mail address and/or telephone number provided, you may receive electronic communications from us from time to time. These electronic communications will provide you with our contact information and a method to opt-out and unsubscribe from receiving marketing information and/or any further communications from us. You can also opt-out of receiving further communications from AspenClean™ by contacting the Privacy Officer at the details below.
AspenClean™ may use your e-mail address to communicate with you regarding important matters, such as information about your Account, as well as services and products that you have ordered or purchased. You may not opt-out of receiving communications required by law, or necessary to provide you with requested services and/or products.
Cookies & Tracking Technologies
Except as described in this Policy or in other situations where we have provided you with prior notice, have obtained your consent, or are obligated or permitted by law, AspenClean™ will not share your personal information with third parties.
AspenClean™ third-party service providers will have access to the personal information needed to perform their functions, but are only provided with the limited amount of information required to perform their services. When AspenClean™ uses third-party service providers, it requires the service providers to protect your personal information in accordance with the law and with appropriate safeguards for the protection of the personal information. Any such sharing of your personal information by AspenClean™ to a third party service provider will be conditional upon the information being used solely for the purpose for which it has been shared.
Contests and Promotions
As described above, from time to time, AspenClean™ and/or our vendor partners may run contests or promotions. If a User chooses to enter a contest or promotion run by AspenClean™ and/or our vendor partners, the User’s personal information may be disclosed to third parties or the public in connection with the administration of the contest or promotion, including, in connection with winner selection, prize fulfillment, and as permitted by the contest or promotion’s rules.
Sale or Transfer of the Business
AspenClean™ may decide to sell or transfer all or part of our business to a related company or to a third party, to merge with another entity, to insure or securitize our assets, or to engage in another form of corporate or financing transaction. AspenClean™ may share your personal information in connection with the evaluation of and/or entry into such transactions.
Where Required or Authorized by Law
AspenClean™ may also disclose your personal information where authorized or required by law. For example, we may disclose your personal information to comply with a subpoena, in response to a law enforcement body with the lawful authority to obtain the information, pursuant to an investigation into the breach of a law, or to our legal counsel.
AspenClean™ takes reasonable steps to protect your personal information. We use security arrangements to protect against unauthorized access, collection, use, disclosure, and disposal, in a manner appropriate to the sensitivity of the information. As well, AspenClean™ will use care when destroying or disposing of personal information to prevent unauthorized access, use or disclosure of any personal information. AspenClean™’s employees and independent contractors with access to personal information are required to respect the confidentiality of such information.
The Sites include links to external websites. Once you leave the Sites this Policy does not apply. AspenClean™ is not responsible for the privacy practices, collection of personal information, or content of external websites. AspenClean™ is not responsible for any lost, stolen, or compromised usernames, passwords or for any activity on your Account via unauthorized password activity. You should take steps to protect against authorized access to your Account by, for example, choosing a robust password and keeping your login information and password private. AspenClean™ is not responsible for any failure by you to secure your own devices and their access to the Internet or your use of public, unsecured networks.
Unfortunately, the transmission of information via the Internet and mobile platforms is not completely secure. Although we have designed features and employed security techniques to protect your personal information, we cannot guarantee the security of personal information at all times. Any transmission of your personal information is at your own risk.
AspenClean™ stores some business and customer contact information on servers in the United States. AspenClean™ also engages third party service providers which are located outside of Canada.
As a result, your personal information may be stored and processed in the United States. by one of AspenClean™’s third party service providers and may be subject to the laws and access by government or regulatory organizations in the United States. If you have any questions about AspenClean™’s policies regarding service providers outside of Canada, you can contact the AspenClean™ Privacy Officer at the contact information listed in this Policy.
Information collected by AspenClean™ is maintained in accordance with applicable privacy legislation and AspenClean™’s retention policies and practices. Generally, AspenClean™ stores your personal information for as long as it is reasonably necessary to fulfill the purposes, we collected it for, except as otherwise permitted or required by applicable law or regulation.
Under some circumstances we may anonymize or aggregate your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
The Sites are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Sites. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any personal information from or about a child under 13, please contact the AspenClean™ Privacy Officer at the contact information listed in this Policy.
All personal information in your Account and user profile is accessible by you. You can make changes to certain personal information that AspenClean™ holds about you, such as your contact information, by editing the information in your Account. You are responsible for keeping the personal information in your Account up to date and accurate. Certain minimum personal information must be input in your Account in order to use certain features of the Sites.
You can challenge the accuracy and completeness of your personal information in the possession and control of AspenClean™. In appropriate circumstances, AspenClean™ will amend the information. It is your responsibility to provide any updates to your personal information to AspenClean™ in writing.
You may request access to your personal information and/or correction of that information by contacting AspenClean™ in writing at the contact information noted below, with sufficient detail to enable AspenClean™ to identify the personal information being sought. When you contact AspenClean™, we may ask for further information to confirm your identity and the nature of the information being sought.
After we receive your request for access to personal information, AspenClean™ will provide you with an estimate of when you can expect a response. In some cases, AspenClean™ may need additional time to respond to a request, in which case we will provide you with written notice of the extension. Please note that in some cases, AspenClean™ may not provide access to personal information that we hold about you, such as where the denial of access is authorized by law. There are also cases where AspenClean™ may be legally required to refuse access to personal information. If AspenClean™ denies your request for access to personal information, we will advise you of the reason for the refusal, and will provide the name, title, and contact information of the designated person who can address the refusal.
AspenClean™ may charge a reasonable fee according to the cost required to retrieve and provide access to the requested information. We may provide an estimate of the fee in advance and in some cases, will require a deposit for all or part of the fee.
Questions or concerns regarding this Policy, including the collection of your personal information, can be directed to the AspenClean™ Privacy Officer, who is responsible for ensuring AspenClean™’s compliance with this Policy. You can contact the Privacy Officer using any of the following methods:
AspenClean™ may update this Policy from time to time by posting a new version of the Policy on the Sites. If there are significant changes made to the Policy, we may notify Users in advance by e-mail. AspenClean™’s collection, use, disclosure, and retention of your personal information will be governed by the version of the Policy in effect at that time. We suggest that you review this Policy periodically.
Last updated: 18th March 2021