Below are answers to our most frequently asked questions. If you can’t find the answer you are looking for, you can contact us by phone on 1-855-925-9900 or email customer.care@aspenclean.com.

How is AspenClean different from other cleaning services?

We use only 100% all natural cleaners made from ingredients you can pronounce such as vinegar, organic essential oils and simple soaps.

Our products combined with trained and motivated teams are able to lift dirt and germs without any toxic or harmful chemicals. Learn more about the natural AspenClean Way here.

Read more about the AspenClean difference in Why Choose Us.

Where can I book your eco-friendly cleaning service?

AspenClean green cleans homes in Vancouver, the North Shore, Burnaby, New Westminster, Furry Creek, Lions Bay, Bowen Island, Downtown Calgary, North Calgary, NE Calgary, East Calgary, SE Calgary, South Calgary, SW Calgary, West Calgary, NW Calgary, and the Greater Toronto Area! Contact us by phone at 1-855-925-9900 or book your appointment online.

How do you charge?

Rates vary based on day of the week, length of service and type of cleaning you require. To learn more visit our pricing information page.

How much will a natural cleaning cost?

To get a real time estimate simply enter your postal code online and fill out a few details of your home to receive a customized quotation for a cleaning service.

We charge for the exact time teams spend in your home so the actual cost might vary from the estimated price. If there is a discrepancy between the estimated time and actual time needed, AspenClean will immediately contact you to discuss how to proceed.

Who supplies the cleaning products, AspenClean or me?

All AspenClean teams arrive at your home fully equipped to green clean your home. Each morning we provide our teams with non-toxic cleaning products and state-of-the-art vacuums to ensure your space always sparkles the AspenClean Way.

How dependable are AspenClean staff?

Not only are AspenClean teams dependable, trustworthy and professional every member is bonded, insured, and thoroughly trained. They enjoy great working conditions, share the AspenClean value of superior customer service and take pleasure in a job well done.

Can the same AspenClean team clean my home each time?

We'll do our best to ensure the same team returns to your home each time. Plus, the more familiar an AspenClean team is with your home, the more they can make it sparkle and shine. To request your favorite team please contact us by phone on 1-855-925-9900 or email.

How often can you clean my home?

As often as you like! Natural cleaning appointments can be one-time or according to a schedule to suit your requirements.

Get the most value from our natural cleaning service by booking regular scheduled cleans at a discounted rate. The most popular cleaning frequencies are weekly, bi-weekly and monthly appointments.

Can I request specific items to be cleaned?

Yes! Simply contact us by phone on 1-855-925-9900 or book online and include your items in the Special Requests Picklist.

Do you offer a guarantee with your service?

Do you offer a guarantee with your service?
We absolutely guarantee your 100% satisfaction and promise your home will be sparkling clean and fresh. If you are not 100% satisfied, please contact AspenClean within 24 hours of your service and we will re-clean your home at no extra charge.

Are your products safe for use around animals?

Yes they are! All of our products are 100% natural, therefore they contain no toxic ingredients and are safe for use around pets. You can read more about our natural cleaning products here.

What method of carpet cleaning does AspenClean use?

We use a green cleaning method of course! Hot water extraction cleaning combined with our natural cleaning products will leave your floors or furniture in immaculate condition.

How does hot water extraction carpet cleaning work?

First we pre-treat carpets, high traffic areas and spots using our natural cleaning products . Then, we run our state-of-the art, high-powered hot water extraction cleaning system over the entire area. Hot water is injected into the carpet to further loosen up dirt and remove any cleaning solution. Finally a powerful vacuum sucks out all the debris leaving your carpets sanitary, clean and free of residue or odor. 

How long will it take for my carpets to dry?

Typically between five and eight hours. Drying time depends on a number of factors such as the type and density of your carpet, room temperature, humidity and air movement. To speed up the drying time, keep your windows open for a few hours after the carpet cleaning is completed.

What is the difference between wet and dry carpet cleaning?

Wet carpet cleaning (also known as hot water extraction) is neither harmful nor toxic and is safe for children and pets. This system injects hot water into your carpet at high pressure and a powerful vacuum sucks up the water together with any dirt, cleaning products or other debris leaving no residue behind.

Dry carpet cleaning methods come in many forms. Some methods utilize powders, crystals, solvents and even shampoos. Often harmful residues can be left behind resulting from a lack of rinsing and perform more of a surface clean compared to hot water extraction carpet cleaning.

How often should I have my carpet or upholstery cleaned?

Every six months to one year. Frequency will depend on the amount of traffic you have in your home.

Don’t wait for your carpets to smell funny or look bad before having them cleaned - this may negatively affect your health and the investment in your carpet.

How can I help keep my carpets and upholstery clean between professional cleaning?

AspenClean recommends that you vacuum your carpets regularly with a HEPA equipped vacuum cleaner. Clean entrance ways and high traffic areas more often and always clean up spills immediately.